Diversity and difference are our guiding principles. Our approach is tailored and unique to each client.
The Instep Approach
We never approach a piece of work without thinking of the wider implications. The return on investment is an
integral part of our thinking.
" When Instep was invited to complete our tender process
they outperformed all other training providers with their taster session delivery by sharing their
existing materials and ideas with us, whereas some other training providers wanted to charge us for
this privilege. We also felt that they were with us at every step of our own development journey and
offered us advice and guidance on how to make our Talent Development successful before we signed on
the dotted line. They never put us under any pressure or lost patience with us when the tender process
was delayed. In fact, they did the opposite and encouraged us to take our time and helped us to re-position
our internal training offering to have the best impact on our business.
There are two big reasons why we would recommend Instep:
They listen effectively. They really got inside our heads without it feeling too intrusive and have
demonstrated throughout that they understand what we want to achieve and how our business works.
Added value. Instep has opened up a whole new world for us in terms of training and development tools
techniques by sharing their experiences and best practice. They have actively encouraged us to
talk to their training consultants who have worked with us to make sure that our Talent Development
achieves its goals. And never once have they said “to see those training materials or talk to that
person, it will cost you £xxx” which demonstrates a great return on investment for me as a Training
Manager because you cannot put a price on that kind of expertise and knowledge!
Our Account Manager at Instep pretty much became part of our team during the design process and has been
a huge support during challenging times in the build-up to the Talent Development being launched and
getting buy-in from across the business. From a cost point of view, they deliver value for money and
made the whole process very straight forward by providing a quote for what we asked for with no hidden
extras or caveats in terms of unreasonable volumes or delegate attendance. They also used their skills
to brand the training materials so our people were more comfortable when using them to transfer their
Training and Development Manager at Eddie Stobart
When you meet someone from our team, you'll not only see and hear their enthusiasm for people development,
but also experience their dedication to ensure you achieve the desired results.
Our highly-skilled trainer and consultant team really do know what they’re talking about. That’s because they
come from the ‘real world’ of business. All are former directors and managers with experience working in
both public and private sectors.