Duration:
A one-day workshop.
Aim of the Workshop:
To enable participants to develop their assertiveness skills, helping them to improve the way they deal with difficult situations at work in a confident and effective manner.
Workshop Objectives:
By the end of the workshop, participants will be able to:
- Define assertive behaviour
- Recognise 4 different behaviour positions, and the likely outcome of adopting them
- Explain their assertive rights, and those of others
- Use a three-step approach to assertiveness with success
- Make requests assertively
- Refuse requests with confidence
- Use different assertive techniques to remain in control of difficult situations.
Outline Programme:
- Welcome and introduction
- Understanding assertiveness
- What it is
- What it is not
- The benefits of being assertive
- Recognising your own behaviour
- Identifying the benefits of assertiveness
- Behaviour positions
- Identifying the different behaviours
- Positive attitude
- Virtuous and vicious circles
- Assertive rights
- Three steps to assertiveness
- Making and refusing requests
- Tips for making requests
- Tips for refusing requests
- Choosing the right language
- Assertive techniques
- Workable compromise
- Broken record
- Positive inner dialogue
- Fogging
- Negative feelings assertion
- Discrepancy assertion
- Assertiveness in action: Role play situations to practise key skills
- Individual Action Planning
- Workshop evaluation and summary.
To find out when this programme is being run, please check our Open Programme Dates.
