Duration:
A two-day workshop.
Aim of the Workshop:
To enable participants to deal with a range of performance issues promptly and effectively using a range of tools and techniques.
Workshop Objectives:
By the end of the workshop, participants will be able to:
- Use the performance management cycle effectively
- Apply the skills of managing performance in a range of situations
- Identify potentially difficult situations that managers may have to deal with in the workplace
- Describe the implications of not dealing with situations when they arise
- Give feedback, ask questions, listen and set objectives effectively
- Identify a wide range of training and development options
- Implement the GROW coaching model as a method of managing performance
- Deal confidently and assertively with difficult situations.
Outline Programme:
Day 1
- Welcome and introduction
- Performance management in context
- The cost of underperformance
- Problems with performance
- Performance gaps
- Feedback
- Dealing with underperformance
- Performance management cycle
- Tools for managing performance
- Effective questioning and listening
- Setting objectives
- Review Day One.
Day 2
- Training and development
- Possible methods of development
- Coaching
- Coaching styles
- GROW coaching model
- Building rapport
- Handling difficult situations
- Assertiveness
- Definition
- Behaviour positions
- Three steps to assertiveness
- Role plays
- Managing the individual's emotions
- Workshop evaluation and summary.
To find out when this programme is being run, please check our Open Programme Dates.
