Returns, Refunds and Exchanges Policy

If the item you have received is faulty, you may return it for a full refund of the cost of the item(s). Any returns other than items containing faults are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

How to Return an Item

 Your item must be in its original unused condition to be returned, unless there is a manufacturing defect. You must return the item within 30 days of your purchase.

  1. Please email to request a refund.
  2. Mail your returned item to: Instep UK, Somerford Business Court, Holmes Chapel Road, Congleton, Cheshire CW12 4SN
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
  4. Refund will be completed upon receipt of the item.

Return Exceptions

Merchandise that is a download or has been used or altered will not be accepted for return or exchange.